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Please read the terms of use carefully before using the Website. The terms of use provided below (“Terms") govern the use of, and access to the Website. The Site is available for use only on the condition that you agree to the Terms.


TLF has a digital land freight services. TLF is accessed via (the “Site”). The Site is provided by Trans Logics Freight LLC. We are incorporated and existing under the laws of the Department of Economic Development with address at Plot No. 202, Office No. UB1-213, Al Kazim Building, Al Garhoud, Dubai, United Arab Emirates, PO Box 294873. To contact us, please email

Agreement to use Site

By using our Site, you confirm that you accept these terms of use (“Terms”) and that you agree to comply with them. If you do not agree to these Terms, you must not use our Site. We recommend that you print or save a copy of these Terms for future reference. By accessing the Site, any person or entity interested in shipping goods from UAE to any GCC destination and vice-versa (applicable for import), subject to any restrictions under appliable law and the Terms, can get a quotation and place a transport order and other services as may be applicable.

Amendment to Terms

We amend these Terms from time to time. Every time you wish to use our Site, please check these Terms to ensure you understand the terms that apply at that time. We may add, modify or discontinue any feature, functionality or any other tool, within the Site, at our discretion and without notice. However, if we make any material adverse change in the core functionality of the Site, then we will notify registered users by posting an announcement on the Site or by email.

Eligibility to use Site

Ability to enter into binding contract, proposed use

The Site is provided and available to entities and persons that are competent to enter into a legally binding agreement(s) under the applicable law, and for commercial use only, and not for personal use. If you or your proposed use of the Site do not qualify with the aforesaid requirements, you are not permitted to use the Site. You are also responsible for ensuring that all persons who access our Site through your User email are aware of these Terms and other applicable terms and conditions, and that they comply with them.


The Terms govern use of the Site and all applications, and software and services (collectively known as “Services”) made available via the Site, except to the extent that such Services are the subject of a separate terms and conditions of service.

There are other terms that may apply to you.
These Terms refer to the following additional terms, which also apply to your use of our Site:

  • Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our Site, you consent to such processing and you warrant that all data provided by you is accurate.

  • If you receive Services from us, our terms and conditions of supply (“Supply Terms”) will also apply. If there is any inconsistency between these Terms and any Supply Terms which apply to you, the Supply Terms will prevail.Site.


Privacy Notice

With respect to any personal information provided to us for availing the Services, you represent to us that you have obtained all necessary consents you may require, for us to process such personal information.

Licence and Ownership

We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

All of our customised graphics, icons, and other items that appear on the Site are trademarks, service marks or trade name (“Marks”) and our affiliates or other entities that have granted us the right and licence to use such Marks and may not be used or interfered with in any manner without our express written consent. Except as otherwise expressly authorised by these Terms, you may not copy, reproduce, modify, amend, lease, loan, sell and/or create derivative works from, upload, transmit, and/or distribute the intellectual property of the Site in any way without our prior written permission or that of an appropriate third party. Except as expressly provided herein, we do not grant to users any express or implied rights to the intellectual property or Marks.

You may print off one copy, and may download extracts, of any page(s) from our Site for your personal use and you may draw the attention of others within your company to content posted on our Site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our Site must always be acknowledged.

You must not use any part of the content on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.

You must not use our Site to collect information about other users of our Site.

If you breach these Terms in any manner, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Registered User Accounts

To use the services offered on our Site, you are required to have an account (“Account”). If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our Account opening security procedures, you must treat such information as confidential. You must not disclose it to any third party. We have the right to disable any user identification code or password (and your Account), whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at

Marketing policies

When registering the account on our Site, you agree to receive automated system emails, marketing campaigns and other notifications from us, unless you unsubscribe from the specific emailing list or delete your account. You also give consent that we can contact you for support and other questions related to the usage of the site or business activities with us.

Restrictions on Site use

General restrictions

In addition to other restrictions set forth in these Terms, you agree:

  • not to disguise the origin of information transmitted through the Site.

  • not to place false or misleading information on the Site.

  • not to use or access any service, information, application or software available via the Site in a manner not expressly permitted.

  • not to input or upload to the Site any information that may contain viruses, worms, time bombs, trojan horses or other computer programming routines that are intended to damage, interfere with, intercept or expropriate any system, the Site or Information or that infringes the intellectual property rights of another.


Covenants regarding Site, systems and Services

Certain areas of the Site are restricted to our registered customers. You may not use or access the Site or the systems or Services in any way that adversely affects the performance or function of the systems, Services or the Site or interferes with the ability of authorised parties to access the systems, Services or the Site.

Limited features

We reserve the right to limit, in its sole discretion, the provision and quantity of any feature, product or service to any person or geographic area. Any offer for any feature, product or service made on the Site is void where prohibited.

Non-availability of Site

We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted or error free. We may suspend or withdraw or restrict the availability of all or any part of our Site for business or operational reasons. However, if we suspend for any substantial period of time, or withdraw, any part of the core functionality of the Site, then we will notify registered users by posting an announcement on the Site or by email.

Quotation and execution of contracts

Quotations non-binding until acceptance

No quotation shall be binding upon us and/or our affiliates unless you accept the quotation offered through the Site, and the standard conditions and the Supply Terms contact. Until such acceptance, we reserve the right to modify the quotation.


We reserve the right to change our fees (“Fees”) for the use of the Site at any time. If you do not accept the new Fees, you may terminate your Account.

Execution of Supply Terms

Once we accept a quotation, Supply Terms shall be entered between us and/or our relevant affiliate providing the Service, which will be made available to you online.

Electronic Signature

You agree and acknowledge in lieu of a signature affixed by hand, an electronic signature (by way of an “I agree” button) may be used to sign and accept Supply Terms, and that electronic signature shall have the same validity and effect as a signature affixed by hand. You further expressly acknowledge that, notwithstanding any statute, regulation, or other rule of law, with respect to any transaction in or affecting foreign commerce, a signature, contract, or other record relating to such transaction may not be denied legal effect, validity, or enforceability solely because (a) it is in electronic form; and (b) an electronic signature or electronic record was used in its formation.

You acknowledge that the use of the Site for an approved transaction shall be sufficient to constitute your signature, and acceptance and the applicability of the Supply Terms to such transaction.

Information by Users

Review of information

You are required to review all information legally required for availing the Services (including but not limiting to written declarations, licenses, as well as entry, export or security data among others) and ensure the correctness of the same before submitting them to us.

Verified weights

You are required to provide verified weights obtained on calibrated, certified equipment of all cargo that is to be tendered on website. You acknowledge that us and our respective affiliates are entitled to rely on the accuracy of such weights to provide the Services.

Content back-up

You are solely responsible for securing and backing up your content. We will back up registered users’ Account data for a period of 12 months from the date of creation of such data.

User warranties

You represent, warrant and agree that any content that you submit, post or display on the Site:

  • does not violate any of the copyright, patent, trademark, trade name, trade secrets or any rights of any third party;

  • is true, accurate, complete and complies with all relevant laws; and

  • does not contain:

    • information that is discriminatory or promotes discrimination;

    • information that is defamatory, threatening, harassing, obscene, explicit, offensive, or otherwise objectionable, or that may be considered culturally or religiously offensive in any way;

    • anything which may not be considered to be in compliance with law, Islamic law, rules, morals, values, ethics and traditions; or

    • information that may threaten the national security of any country.



You shall indemnify us and our affiliates and hold them harmless from any and all claims asserted and/or liability or losses suffered by reason of the your failure to disclose information or any incorrect or false statement by you upon which we and/or our affiliates reasonably relied, and for any breach of the User warranties provided above.


User Authorisation

You hereby authorize us to:

  • collect tracking data for your shipments to enable us to provide our service to you;

  • analyse your shipment data for research and product development purposes; and

  • use your company names and logos for marketing purpose (we will give you notice of any such use).


User Obligations

You represent, warrant and agree that:

  • you have full power and authority to enter into these Terms, and have full power to execute and perform your obligations under these Terms;

  • you shall fully comply at all times with all applicable laws, statutes and regulations;

  • you own or have the authority to grant the rights and licenses granted to us by you under these Terms;

  • any content you submit as part of your use of the Site and TLF does not violate the rights of any third party anywhere in the world including, without limitation, any intellectual property rights (whether registered or not);

  • any documents and information submitted during the Account opening process are true, accurate, current and complete, and you will maintain and update all information as applicable;

  • you are solely responsible for obtaining all required licenses, permits and certifications for the content that you submit, post or display on the Site; and

  • neither you, your company, its directors, officers nor affiliates are the subject of any trade restrictions, sanctions or other legal restrictions of any country, international company or other jurisdiction.

If you create an Account or use the Site on behalf of a business entity, you represent that you are authorised to act on behalf of such business and bind the business to these Terms. Such Account is deemed to be owned and controlled by the business entity.
Furthermore you represent, warrant and agree that you will not:


  • use the Site to defraud any person or entity;

  • impersonate any person or entity, misrepresent yourself or your affiliation with any person or entity;

  • manipulate feedback through multiple user Accounts or third parties by leaving positive feedback for yourself or unjustified negative feedback for another user; or

  • engage in any activity that would create liability for us.



You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

We have the right to suspend your Account, if there is a violation or suspected violation of these Terms, or if we have any other security concerns.

Linking to the Site

For as long as you have an Account, you may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our Site in any Site that is not owned by you.

Our Site must not be framed on any other Site, nor may you create a link to any part of our Site other than the home page.

We reserve the right to withdraw linking permission without notice.

Termination - Right to terminate user account

We may, at our sole discretion, terminate or suspend a your use of the Site, systems, Information, Services and Content at any time and for any or no reason at our sole discretion, even if access and use continue to be allowed to others. Upon such suspension or termination, you must immediately:

  • (a) discontinue using the Site, and

  • (b) destroy any copies the user may have made of any portion of the Content.

Trespass after termination

Accessing the Site, systems, Information or Services after such termination, suspension or discontinuation shall constitute an act of trespass. We shall not be liable to you or to any third party for any termination or suspension of your access to the Site, systems, Information and/or the Services.

Disclaimer of Warranties

The content on our Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Site.

Although we make reasonable efforts to update the information on our Site, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete or up to date. .

We make no representations about the results to be obtained from using the Site, systems, Services, Information or Content, and their use is at the sole risk of the user. The Site, systems, information, services and content are provided on an “as is” basis. .

We, our licensors and affiliates, to the fullest extent permitted by law, disclaim all warranties, either express or implied, statutory or otherwise, including but not limited to, the implied warranties of merchantability, non-infringement of third party rights, and fitness for a particular purpose. .

We and our affiliates, licensors and affiliates make no representations or warranties concerning the accuracy, completeness, security or timeliness of the Content, Information or Services provided on or through the use of the Site or systems. No Information from the Site shall create any warranty not expressly stated by us in these Terms. .


Limitation of Liability

Disclaimer of liability

Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked Sites or information you may obtain from them. We have no control over the contents of those sites or resources and we accept no liability for content or loss caused as a result of using such third-party sites.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any Services, which will be set out in the Supply Terms.

We exclude all implied conditions, warranties, representations or other terms that may apply to our Site or any content on it.

We do not guarantee that our Site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our Site. You should use your own virus protection software.

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use our Site; or

  • use of or reliance on any content displayed on our Site, including any incorrect tracking data.

We will not be liable for:

  • loss of profits, sales, business, or revenue;

  • business interruption;

  • loss of anticipated savings;

  • loss of business opportunity, goodwill or reputation; or

  • any indirect or consequential loss or damage.


Claims period

Any claims against us under the Terms must be brought before or during offloading of cargo and after the cause of action arises, failing which your right to make such claim or cause of action shall be deemed to have been waived.



You agree to use the website in strict compliance with all applicable laws, rulings, and regulations and in a manner that does not negatively affect our goodwill or reputation. You should not take any action that may cause us to be held in breach of any laws, rulings or regulations.

Export control regulations

United Arab Emirates and certain other jurisdictions, may control the export of products and information. You agree to comply with all such applicable restrictions and not to export or re-export the content (including any software or the Services) to countries or persons prohibited under UAE or other GCC applicable export control laws or regulations. If you access and download the content (including any software or the Services) or Information, you shall be deemed to have represented that you are not in a country where such export is prohibited or are not persons or entities to whom such export is prohibited.

Legality of shipment

The presentation of a quotation through the website cannot be construed as a representation by us that the proposed shipment is legal. You shall be solely responsible for compliance with the laws of their UAE jurisdiction and any other GCC applicable laws regarding the import, export, or re-export of, and to ensure the legality of the proposed shipments regarding which you are requesting for quotations, including but not limited to ensuring that the proposed shipments comply with applicable sanctions or restrictive measures.

Indemnity for non-compliance

You hereby agrees to indemnify and hold us and each of our affiliates harmless from any loss or damage incurred or suffered, that arises out of a breach by you of the above covenants and the Terms.

Governing Law and Jurisdiction

The Terms shall be governed by the laws of UAE. Courts in Abu Dhabi, UAE shall have exclusive jurisdiction over matters arising out of the Terms.

Grievance Redressal Mechanism

All grievances to be brought to the attention to the manager: by email at

We shall take steps to resolve grievances within 60 days from the date of receipt of a grievance from a customer.



You are not permitted to assign any interest, right or obligation under the Terms. Any provision of these Terms found invalid by any court having competent jurisdiction, shall not affect the validity of the remaining provisions of these Terms, which shall continue to remain in full force and effect.

No waiver

No waiver of any of these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition.

Entire agreement

The Terms constitute the entire agreement between you and us and our affiliates with regard to use of the Site, and any and all other written or oral agreements or understandings previously existing between you and us with respect to such use are hereby superseded and cancelled.

You may print these Terms for their record, and you hereby waive any other requirement for these Terms to be proved by means of a written document.

Payment related information

Modes of payment

  • Payment through card / ATM deposit cash and cheque.

  • Wire transfer to the following account:
    Account Name: 
    Account Number: 
    IFSC Code: 


Cancellation fee/charges

As per the Supply Terms and other commercial terms and conditions, if any

Charge back options

As per mutual agreement.

Contact information of payment service providers

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