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DRIVER - TLF LOAD

TERMS OF USE AND PRIVACY POLICY

Effective Date: [20-03-2026]

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These Terms of Use and Privacy Policy govern the use of the DRIVER - TLF LOAD mobile application operated by Trans Logics Freight LLC, a transport company in the United Arab Emirates.

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By downloading, accessing, registering for, or using DRIVER - TLF LOAD, you agree to these Terms of Use and Privacy Policy.

 

PART A – TERMS OF USE

 

1. About the App

DRIVER - TLF LOAD is a mobile application provided by Trans Logics Freight LLC for transport and logistics operations. The app is intended to help drivers access trip-related information and interact with bookings made through the Trans Logics Freight system.

Through the app, drivers may:

  • register and log in using OTP verification

  • view available or assigned bookings

  • accept or confirm trips

  • view relevant booking details

  • access client contact details when necessary for trip fulfillment

  • manage their app account

 

2. Eligibility

You may use the app only if:

  • you are legally capable of accepting these Terms

  • the information you provide is accurate and current

  • your use of the app complies with applicable law

  • you use the app only for genuine transport, booking, or logistics-related purposes

The app may be downloaded and used by any driver.

 

3. Account Registration and Access

Access to DRIVER - TLF LOAD requires registration and login through OTP verification using a mobile number.

You are responsible for:

  • keeping your registered mobile number under your control

  • maintaining the security of your device and login access

  • ensuring that information you provide is accurate

  • all activity that occurs under your account unless you promptly report unauthorized access

You must not:

  • share OTP access with unauthorized persons

  • impersonate another person

  • create false or misleading accounts

  • attempt to access accounts, data, or systems without authorization

 

4. Driver Responsibilities

When using the app, you agree:

  • to use the app only for lawful and legitimate service-related purposes

  • to review trip details carefully before accepting any booking

  • to communicate with clients only as required for booking fulfillment

  • not to misuse client information accessed through the app

  • not to upload false, misleading, or unauthorized information

  • not to use the app in a way that may damage the company, its systems, or other users

 

5. Trip Acceptance and Client Contact

When a driver accepts a booking or trip through the app:

  • the driver may be shown trip-related details needed for service fulfillment

  • the driver may be shown the client’s mobile number for coordination purposes

  • the driver may use that contact information only for completing the relevant booking or trip

Client contact details must not be used for personal, promotional, unrelated, or unauthorized purposes.

 

6. Optional Driver and Vehicle Information

The app may allow drivers to voluntarily provide certain driver or vehicle-related information. This may include vehicle information or supporting documents if the driver chooses to upload them.

By submitting such information, you confirm that:

  • the information is accurate to the best of your knowledge

  • you have the right to submit it

  • it does not violate any applicable law or third-party rights

Driver photo upload is not required.

 

7. Acceptable Use Restrictions

You must not:

  • copy, modify, reverse engineer, or interfere with the app

  • use the app to commit fraud, harassment, abuse, or unlawful acts

  • collect, store, or misuse another person’s personal data

  • upload malicious code or harmful content

  • interfere with app availability, performance, or security

  • use client phone numbers or booking details for anything unrelated to the booked service

 

8. Suspension or Termination

Trans Logics Freight LLC may suspend, restrict, or terminate your access to the app at any time if:

  • you breach these Terms

  • we suspect misuse, fraud, or unauthorized conduct

  • your use creates legal, operational, or security risks

  • continued access is no longer appropriate for business reasons

Suspension or termination does not affect any rights, obligations, or retained records that arose before access ended.

 

9. Intellectual Property

All rights, title, and interest in DRIVER - TLF LOAD, including its software, design, content, trademarks, and related materials, belong to or are licensed to Trans Logics Freight LLC.

You are granted only a limited, revocable, non-exclusive right to use the app for its intended purpose. No ownership rights are transferred to you.

 

10. Service Availability

We may update, change, suspend, or discontinue any part of the app at any time.

We do not guarantee that:

  • the app will always be available without interruption

  • the app will always be error-free

  • the app will always be compatible with all devices or software versions

 

11. Limitation of Liability

To the fullest extent permitted by law, Trans Logics Freight LLC shall not be liable for indirect, incidental, special, or consequential losses arising from:

  • use of or inability to use the app

  • trip cancellation, reassignment, or operational changes

  • service interruptions or technical issues

  • reliance on information shown in the app

  • unauthorized access caused by failure to secure your device or account

Nothing in these Terms excludes liability that cannot lawfully be excluded.

 

12. Indemnity

You agree to indemnify and hold harmless Trans Logics Freight LLC and its officers, employees, contractors, and affiliates from claims, liabilities, losses, damages, and expenses arising out of:

  • your misuse of the app

  • your breach of these Terms

  • your unlawful use of personal data obtained through the app

  • false or misleading information submitted by you

 

13. Governing Law

These Terms shall be governed by the laws applicable in the United Arab Emirates.

Any dispute arising in connection with the app or these Terms shall be subject to the jurisdiction of the competent courts of the United Arab Emirates, unless otherwise required by applicable law.

 

14. Changes to the Terms

We may update these Terms from time to time. The latest version may be made available through the app or other official company channels.

Your continued use of the app after an updated version becomes effective means you accept the revised Terms.

 

15. Contact

For questions about these Terms, please contact:

Trans Logics Freight LLC
United Arab Emirates
Email: admin@translogicsfreight.com

 

PART B – PRIVACY POLICY

 

1. Introduction

Trans Logics Freight LLC respects your privacy and is committed to protecting personal data handled through DRIVER - TLF LOAD.

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This Privacy Policy explains what data we collect, how we use it, when we share it, how long we keep it, and what rights users may have.

 

2. Scope

This Privacy Policy applies to the DRIVER - TLF LOAD mobile application and related services used in connection with booking, trip coordination, and transport operations.

 

3. Personal Data We Collect

Depending on how the app is used, we may collect the following categories of personal data.

 

A. Account Information

We may collect:

  • driver name

  • mobile number

  • email address, if provided

  • account and profile details

 

B. Login and Verification Information

To provide secure access to the app, we may collect:

  • registered mobile number

  • OTP verification records

  • authentication-related information needed to manage account access and security

 

C. Booking and Trip Information

We may collect and display service-related records such as:

  • trip and booking details relevant to the driver

  • pickup and delivery details entered into the system

  • acceptance, confirmation, and status information

  • timestamps and service history records

 

D. Client Contact Information for Service Fulfillment

When a driver accepts a booking or trip, the app may display the client’s mobile number so the driver can coordinate and complete the service.

 

E. Optional Driver and Vehicle Information

The app may allow drivers to voluntarily provide:

  • driver-related information

  • vehicle details

  • optional supporting documents relating to driver or vehicle information

Submitting such information is optional unless separately required by the company for operational, verification, legal, or compliance reasons.

 

F. Support Communications

If you contact us for support, we may collect:

  • your name

  • mobile number or email

  • the contents of your message

  • support history and related records

 

4. Data We Do Not Collect Through This App

Based on the current functionality of DRIVER - TLF LOAD:

  • we do not collect live location data

  • we do not provide in-app chat

  • we do not provide in-app calling

  • we do not process online payments through the app

  • we do not use Firebase analytics, crash reporting, or similar analytics tools through the app

 

5. How We Use Personal Data

We may use personal data to:

  • create and manage driver accounts

  • verify login through OTP

  • allow drivers to review, accept, and manage trips

  • facilitate booking and trip coordination

  • display booking-related information needed for service performance

  • enable communication relevant to service fulfillment

  • provide support and resolve issues

  • protect the security and integrity of the app

  • detect and investigate misuse, fraud, or unauthorized access

  • comply with legal, regulatory, audit, and business record-keeping obligations

We do not sell personal data.

 

6. Sharing of Personal Data

We may share personal data only where needed for legitimate operational or legal purposes.

 

A. With Clients

When a driver accepts a trip, relevant service-related information may be made available to the parties involved in order to fulfill the booking. The driver may also see the client’s mobile number for coordination purposes.

 

B. Within Trans Logics Freight LLC

Authorized staff, employees, or service personnel may access relevant personal data only where necessary for operations, support, compliance, audit, or service management.

 

C. Service Providers

We may use trusted technical, infrastructure, hosting, or maintenance providers who support app operations. Such providers may process limited data on our behalf under appropriate confidentiality and security obligations.

 

D. Legal and Regulatory Requirements

We may disclose personal data where required by law, court order, regulatory authority, lawful government request, or where necessary to protect our rights, users, systems, or business operations.

Google Play requires developers to clearly disclose the collection, use, handling, and sharing of user data, and to keep those disclosures accurate in the app’s privacy policy and Data safety section.

 

7. Legal Basis for Processing

Where applicable, we process personal data on one or more of the following bases:

  • performance of a requested service

  • legitimate business interests in operating and securing transport services

  • compliance with legal obligations

  • consent, where consent is specifically required

 

8. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including operational, legal, regulatory, fraud-prevention, audit, dispute-resolution, and record-keeping purposes.

In general:

  • account data is retained while the account is active

  • trip and booking records may be retained for future reference and operational record purposes

  • support records may be retained as reasonably necessary

  • optional documents, where submitted, may be retained only as needed for the purpose for which they were provided

 

9. Account Deletion and Retained Data

The app includes a Delete Account function.

When a driver requests account deletion:

  • driver personal details stored in the app will be deleted or anonymized within a reasonable period, where legally and operationally permitted

  • driver and vehicle details submitted through the app may be removed

  • trip and booking history may be retained for future reference, operational continuity, legal compliance, audit, dispute handling, fraud prevention, or legitimate business record-keeping

  • the driver’s mobile number may be retained for future contact records and related legitimate business purposes

We retain only limited information where necessary and do not keep unnecessary personal data after deletion.

 

Drivers may also contact us regarding account or data deletion at: admin@translogicsfreight.com

If your app allows users to create an account, Google Play requires both an in-app account deletion path and a web link where users can delete the account or request deletion.

 

10. Data Security

We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

Access is limited to authorized persons with a legitimate business need. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

 

11. Children’s Privacy

This app is intended for transport and logistics business use and is not directed to children. We do not knowingly collect personal data from children through the app.

 

12. User Rights

Depending on applicable law, you may have rights to:

  • request access to your personal data

  • request correction of inaccurate information

  • request deletion of personal data

  • object to or restrict certain processing

  • withdraw consent where processing is based on consent

  • lodge a complaint with an appropriate authority

To make a request, contact: admin@translogicsfreight.com

 

13. International Processing

Because Trans Logics Freight LLC operates in the United Arab Emirates and may use technical service providers, personal data may be processed in jurisdictions other than your own. Where this occurs, we take reasonable steps to ensure appropriate protection of the data.

 

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in app functionality, legal requirements, or business operations.

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The latest version will be made available through official company channels, and the effective date will be updated accordingly.

 

15. Contact Us

For privacy-related questions, requests, or concerns, please contact:

Trans Logics Freight LLC
United Arab Emirates
Email: admin@translogicsfreight.com

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