Local Trucking Terms & Conditions – United Arab Emirates

These Terms & Conditions apply to all local truck bookings within the United Arab Emirates.

1. Rates

All local United Arab Emirates trucking rates shown on the booking screen are system-calculated estimated rates.
All rates are displayed in AED and are inclusive of VAT, unless stated otherwise.
The displayed rate is an offer rate for truck transportation only and does not guarantee automatic truck or driver availability. A booking request, displayed as "Estimated Shipment Rate", shall not be considered a final accepted booking until a driver has accepted the trip.

2. Scope of Rate

The displayed rate is on a Free on Truck (FOT) basis and covers truck transportation only.
Unless specifically mentioned in the quotation, the rate does not include:
- Loading on Truck
- Offloading from Truck
- Truck waiting charges
- Cargo insurance
- Customs duty
- Loading or unloading charges
- Toll charges
- Gate pass fees
- Any other special or extra charges

3. Free Loading and Unloading Time

The displayed rate includes:
- 1 hour free for loading at pickup location
- 1 hour free for unloading at delivery location

4. Waiting Charges

If loading or unloading takes longer than the free time allowed, waiting charges will apply at AED 35 per hour, or part thereof.

5. Loading Responsibility

Loading of cargo is the Shipper’s responsibility.

6. Unloading Responsibility

Unloading of cargo is the Consignee’s responsibility.

7. Cargo Details

The Shipper must provide correct and complete cargo details at the time of booking, including:
Cargo type
Weight
Dimensions
Quantity
Pickup location
Delivery location
Any extra cost caused by incorrect or incomplete information will be charged to the Booking Party.

7.1 Exact Pickup and Delivery Location

The Booking Party must enter the exact loading location and exact delivery location to get competitive Trucking Rate.
The system-calculated Trucking Rate is based on the Pickup and Delivery locations entered by the Booking Party. If the location entered is different from the actual loading or delivery point, any additional distance, toll, gate pass, or access cost will be charged to the Booking Party.

8. Cargo Suitability

The Shipper confirms that the cargo is safe, properly packed, and suitable for transportation by road.

9. Weight and Size Limits

Cargo must be loaded within:
The details stated in the booking request
The truck’s legal loading capacity
The permitted weight and dimensions under United Arab Emirates law
Overloading or unsafe loading is not allowed.

10. Permits and Gate Passes

The Shipper is responsible for arranging all required entry permits, gate passes, and access permissions at both pickup and delivery locations.

11. Tolls and Gate Pass Fees

Any toll charges and gate pass fees, if applicable, must be paid by the customer directly to the driver in cash, against receipt where available.

12. Hazardous Cargo

Any hazardous, restricted, or special cargo must be declared before loading.
Such cargo will only be transported if accepted in advance by the carrier.

13. Direct Delivery

Once the truck is loaded, it will proceed directly to the delivery location, unless otherwise agreed in writing.

14. Off-Road or Restricted Access Deliveries

Quoted rates apply only for delivery within normal road access limits.
If the delivery location is off-road, unpaved, under construction, or difficult to access, additional charges may apply.

15. United Arab Emirates Road Restrictions

All United Arab Emirates truck movement rules, road bans, and traffic regulations will be followed at all times.

16. Proof of Delivery

If proof of delivery is required, the Shipper must provide a Delivery Note or similar document to be signed and stamped by the Consignee at the time of delivery.

17. Cargo Insurance

Cargo insurance is the Shipper’s responsibility, unless specifically arranged and confirmed in writing by the carrier.

18. Dead Freight / Empty Return

If the truck is sent to the pickup location as per the booking but is not used and must return empty, dead freight charges will apply as follows:
AED 75 for Pickup Trucks
AED 200 for Trailers

19. Cash and Valuables

Drivers will not carry or collect cash, jewellery, gold, diamonds, or other valuables.
The carrier will not be responsible for any loss or claim arising from the transportation of such items.

20. Delays Beyond Control

The carrier will not be liable for delays caused by events beyond its reasonable control, including but not limited to:
Traffic
Road closures
United Arab Emirates truck bans
Weather conditions
Permit delays
Police or authority checks
Access restrictions at site

21. Dispute Resolution

Any dispute arising from the booking or transportation service shall first be settled amicably between the parties.
If no settlement is reached, the matter shall be subject to the laws and jurisdiction of the United Arab Emirates.

Refund Policy

1. Service Not Provided

If the booked service is not provided within 24 to 48 hours, a full refund will be arranged, subject to review of the booking details.

2. Refund Method

Refunds will be made through the original payment method or through another method at the company’s discretion.

3. Refund Requests

For refund requests or further information, please contact:
Email: customercare@translogicsfreight.com